How to Ask for Clarification

Everyday Grammar: How to Ask for Clarification

In the humorous American television program Seinfeld, the characters often find themselves in strange situations because of small communication failures. These little misunderstandings grow to the point of total confusion.

For example, in one show, Jerry and George take a limousine, or limo, meant for other passengers. They act like they are those passengers by using their names.

Listen to George express excitement about what they have done:

This is incredible! This is one of the greatest things I’ve ever done in my life! I’m going to call my mother.

What for?

To tell her I’m in a limo.

Hello, ma. It’s me. Guess where I am -​ in the back of a limo! No, nobody died.

Some of the planned passengers later unexpectedly get in the limo and begin to make unusual comments. Jerry and George are unsure what these comments mean. But they soon find out they are among very, very bad people.

On television, communication failures can make for funny stories. But in real life, you probably want to avoid such confusion.

In today’s program, we will tell you how to get clarification on what someone has said or written.

When you ask someone for clarification, you are asking them to say something in a different way or provide more information so that you understand them better. This is different from asking a person to repeat something.

The person might not have explained themselves clearly, for example. Or maybe they used difficult language. Or maybe you think you know what the person means but want to make sure that you are correct.

Here is how you can respectfully get the information that you need.

Express lack of understanding

The first step is to tell the person that you are not sure that you have understood them fully. Let’s listen to a few useful phrases:

Using the word “that” in two of the phrases is more suited for formal written communication, such as work-related emails.

Other times, you may understand part of what someone has said but need clarity on another part. In such situations, you can be more exact. Let’s hear a few examples:

Ask for clarification

After you express your lack of understanding, the next step is to ask the person to clarify what they have said. Here are some phrases you can use.

For many of them, you can use “can” or “could,” with could being a little more formal:

The phrase “When you say…, do you mean…?” of course is not a complete sentence. Here is how it sounds when complete:

Other times, you may simply need more information or a helpful example. In such situations, the following are useful:

“Could you elaborate on that?” is usually more suited to formal situations, such as in the workplace.

Put it together

OK, we have talked about the two steps. But we haven’t yet put them together. Let’s do that now. Listen to someone expressing lack of understanding and asking for clarification:

Here’s another example:

Confirm understanding

There are some social or professional situations in which you may want to avoid directly saying you haven’t understood. In such cases, you can check your understanding by rephrasing what the person said. For instance, you might say, “Let me see if I understood you correctly. You are saying that…”

Here is a very similar phrase: “If I understand you correctly, you’re saying that…”

Another phrase you might use is, “So, what you’re saying is…”

Or, you might say, “So, in other words…,” which we usually use when we are restating something in a simpler way:

Show understanding

After the person clarifies themselves, you can let them know that you now understand and are thankful. Have a listen:

Clarify your ideas

There are other times when someone will ask you for clarification. In such cases, phrases like these can introduce what you want to say:

Of course, there are many ways to ask for or offer clarification, but we hope these examples help.

I’m Alice Bryant.

Alice Bryant wrote this story for Learning English. Ashley Thompson was the editor.

Practice

Now, you try it! Practice what you learned today. You can do one or all of the situations below. Write your responses in the comments section.

Situation 1

You are in a bank and you want to open a new account. The bank representative is describing the different types of accounts and telling you about online banking. You are not sure you understand his explanation of online banking. Ask him for clarification.

Situation 2

You missed an important assignment in one of your university classes. Your professor is telling you about things you can do to improve your grade. But she is not giving a lot of detail and hasn’t said how much each thing will raise your grade. Ask for more information.

Situation 3

You are at a doctor’s office telling your doctor about a health problem. Your doctor gives you several suggestions to improve the problem. You think you understand but you want to make sure. Check that you’ve understood what your doctor has said.

Words in This Story

character - n. a person who appears in a story, book, play, movie or television show

limousine - n. very large and comfortable car usually driven by a professional driver

phrase - n. a brief expression that is commonly used

formal - adj. suitable for serious or official speech and writing

lay off - v. the ending of employment of a worker or group of workers

discount - n. a price reduction

starch - n. a substance that is found in certain foods, such as bread, rice and potatoes

introduce - v. to present something for discussion or consideration

account - n. a record of money that has been paid and money that has been received

assignment - n. a task someone is required to do

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